Return Policy:
Our shipping and inventory are managed by a separate company. So if you wish to return an item for some reason, please contact us first at [email protected]. Otherwise, it'll go straight to the manufacturer, and they'll donate it to charity without a word.
Refund Policy:
If an item is damaged or defective, please contact us with a photo and description of the issue at [email protected]
and we will get back to you as soon as possible! We do not offer refunds or re-shipments in cases of buyer's remorse, erroneous purchases, or problems with the postal carrier.
We do not offer refunds, returns, exchanges, or compensation under any circumstances if it has more than 10 business days since the item has been delivered.
Return / Exchange Policy:
We do not currently offer exchanges or returns, as we currently lack the facilities and staffing to manage the process. We hope to eventually be able to do this, but for the time being it's simply not possible. But we do provide information to help assure returns and exchanges aren't needed.
Lost/Stolen/Late Item Policy:
While we can usually provide tracking information at your request, we do not have access to any additional information. We also cannot confirm whether or not an item has gone missing or was stolen. Please remember we cannot deliver things at Amazon-speed! If you encounter any issues with delivery, please contact your postal carrier or local post office.
Order Updates/Changes:If you would like to update shipping information on an order or make changes to it, you must do so quickly! Once the order has entered fulfillment there is rarely anything we can do.
Contact Policy:
We ask that customers read the auto-response email after reaching out, as most questions can be answered via this or the FAQ page. If your answer is not on here, please wait 1-2 business days for a response from customer service.
Messages not related to purchases made on this site are not replied to.
Will Wood cannot be reached via our contact information, and it is for webstore-related matters only.
Karen Policy:
We reserve the right to refuse service to unruly or abusive customers. If you have been cruel to a customer service rep or made rude unrealistic demands, we may straight up ignore you.
Email Policy:
Ordering from our store may put your email on the Will Wood newsletter list. Unscubscribe any time by scrolling to the bottom of any emails from us!
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A portion of profit from sale events on this site are donated to the Brain and Behavior Research Foundation, (previously NARSAD) a 501c3 Nonprofit Organization awarding grants to promising researchers in the overlapping fields of mental health science. The BBRF holds a 100% score on Charity Navigator and has awarded nearly half a billion dollars to researchers since 1987.