If your item has an issue, contact us as [email protected] and let us know what's up, then ship the item back to us (regardless of condition!) with the packing slip contained in your order. Without this info, the item gets stored or donated.
We are only able to exchange items for an item of equal or lesser value.
If you order multiple sizes to try on and return the extras, we charge a $3/item fee. This is because the item must be washed, inventoried, and stored by a team member.
We are currently unable to provide shipping labels, customers must cover the cost of shipping returns.
Please note - we are currently unable to accept returns sent via UPS, DHL, or FedEx. We are unable to provide shipping labels, customers will have to pay for the shipping of their returns. However, every packing slip includes a code for free shipping on your next order!
Refund Policy:
We are only able to provide refunds without a return in the event of serious item defects. However, we happily provide exchanges and re-shipments for just about any issue we can solve by doing so! Please contact us at [email protected] and let us know the issue, and we'll get back to you as soon as possble!
Missing items: reshipments usually available if customer and carrier are both unable to locate item. If your item does not arrive as expected based on tracking, please reach out to your local postal service, we aren't able to help with filing reports for missing postage.
Customer error: Returns and exchanges available in some cases, contact help first.
Item defect: refunds available in most cases, contact help first with a photo and description of the issue.
Ordered multiple sizes, one did not fit: Exchanges and returns available in most cases with a $3 processing fee for each returned item.
Shipping Policy:
Please remember we cannot deliver things at Amazon-speed, and are unable to guarantee precise shipping dates. We are also unable to provide expedited shipping options.
We'll send you a tracking link once your order ships out, but we do not have access to any additional information. Once the shipping process has begun, the order is no longer within our control. If you have any issues with shipping, such as a missing or delayed delivery, please contact the carrier listed in your tracking information.
We can't always get to your order on time for changes to be made, as fulfillment speed is a priority. However, contact us at [email protected] and let us know the issue, and we'll do our best to help out as soon as possible!
We cannot combine existing orders with new ones, apply discount codes retroactively, or change items without charging any added costs. Once the item has been sent, we cannot make any changes.
Gift Card Policy
Gift cards/vouchers function as discount codes in our system, so they cannot exceed the cost of the purchase and do not hold a balance. Purchase value must exceed value of card/voucher, $0.00 purchases will register an error. Balances cannot be retained or redeemed.
It's a weird system, we know, but we wanted to give people a gift option in the event that they're worried about delivery dates of the items themselves. Gift Vouchers also give you a 10% bonus, meaning a Gift Voucher worth $55 on our store will cost $50.
Discount codes will not work on gift vouchers!
Customer Conduct Policy:
Seriously, if you're rude or inappropriate, you may be ignored or even have your card blocked from future purchases.
Contact Policy:
Please read the auto-response email after reaching out, as most questions can be answered via this or the FAQ page. If your answer is not on here, please wait a few business days for a response from customer service, and we'll do whatever we can to help you out!
Email Policy:
Ordering from our store may put your email on the Will Wood newsletter list. Unscubscribe any time by scrolling to the bottom of any emails from WW!
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A portion of profits from this site are donated to the Brain and Behavior Research Foundation, (previously NARSAD) a 501c3 Nonprofit Organization awarding grants to promising researchers in the overlapping fields of mental health science. The BBRF holds a 100% score on Charity Navigator and has awarded half a billion dollars to researchers since 1987.