Return Policy:
Our shipping and inventory are managed by a separate company. So if you wish to return an item for some reason, please contact us first at [email protected]. Otherwise, it'll go straight to the manufacturer, and they'll donate it to charity without a word.
Refund Policy:
If an item is damaged or defective, please contact us with a photo and description of the issue at [email protected]
and we will get back to you as soon as possible! We do not offer refunds or re-shipments in cases of buyer's remorse, erroneous purchases, or problems with the postal carrier.
Lost/Stolen/Late Item Policy:
While we can usually provide tracking information at your request, we do not have access to any additional information. We also cannot confirm whether or not an item has gone missing or was stolen. Please remember we cannot deliver things at Amazon-speed! If you encounter any issues with delivery, please contact your postal carrier or local post office.
Order Updates:If you would like to update shipping information on an order or make changes to it, you must do so quickly! Once the order has entered fulfillment there is rarely anything we can do.
Karen Policy:
We reserve the right to refuse service to unruly or abusive customers. We wish we didn't have to put this up, but good lord some people are just the worst - am I right retail folks?
Email Policy:
Ordering from our store may put your email on the Will Wood newsletter list. Unscubscribe any time by scrolling to the bottom of any emails from us!
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A portion of profit from sale events on this site are donated to the Brain and Behavior Research Foundation, (previously NARSAD) a 501c3 Nonprofit Organization awarding grants to promising researchers in the overlapping fields of mental health science. The BBRF holds a 100% score on Charity Navigator and has awarded nearly half a billion dollars to researchers since 1987.