Hey there - thanks for stopping by. Our annual holiday sale, which is always a big to-do, is currently happening! If you're concerned about arrival times, we got you!
We've updated our policies to improve customer experience and provide better service! While sometimes it takes a few days for us to respond, what we lack in team size we make up for in dedication to providing a positive experience! We are most excited to announce we can finally provide exchanges for just about any reason you may need one! Thanks for being patient with us as we've grown our small business.
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Return/Exchange Policy:
We're happy to announce we are finally able to process returns/exchanges properly! Thanks for being patient with us while we grow and develop our small business. If your item has any kind of issue or you're at all dissatisfied with your order, contact us as [email protected] and let us know the issue.
We are only able to exchange items for an item of equal or lesser value.
We'll then need you to ship the item back to us (regardless of condition!) with the packing slip contained in your order. Once we receive the item, we'll be able to find you in our system using the information on the packing slip and process your exchange.
Please make sure to reach out first so we know what to do when we receive your package, and don't forget the packing slip in your package! If you forget those steps, your returned item is gonezo!
If you order an item in multiple sizes with the intent of trying them on and returning the ones that don't fit, you can still do an exchange or return, but we charge a $3/item fee in those case. This is because the item then needs to be processed, washed, inventoried, and stored by a team member.
Please note - we are unable to accept returns sent via UPS, DHL, or FedEx. Items sent via these carriers will disappear into the ether or be donated by our provider. We are unable to provide shipping labels, customers will have to pay for the shipping of their returns. However, every packing label includes a code for free shipping on your next order!
Refund Policy:
We are only able to provide refunds without a return in the event of serious item defects. However, we happily provide exchanges and re-shipments for just about any issue we can solve by doing so! Please contact us at [email protected] and let us know the issue, and we'll get back to you as soon as possble!
Missing items: reshipments usually available if customer and carrier are both unable to locate item. If your item does not arrive as expected based on tracking, the postal carrier can usually help you locate it from there.
Customer error: Returns and exchanges available in some cases, contact help first.
Buyer's remorse: Returns and exchanges available in some cases, contact help first.
Item defect: refunds available in most cases, contact help first with a photo and description of the issue.
Ordere multiple sizes, one did not fit: Exchanges and returns available in most cases with a $3 processing fee for each returned item.
Shipping Policy:
Please remember we cannot deliver things at Amazon-speed, and are unable to guarantee precise shipping dates. We are also unable to provide expedited shipping options.
We'll send you a tracking link once your order ships out, but we do not have access to any additional information. Once the shipping process has begun, the order is no longer within our control. If you have any issues with shipping, such as a missing or delayed delivery, please contact the carrier listed in your tracking information, as they may be able to help you.
We can't always get to your order on time for changes to be made, as fulfillment speed is a priority, and once the order has entered fulfillment there is rarely anything we can do. However, we encourage you to contact us at [email protected] and let us know the issue, and we'll try our best to help out however we can as soon as possible!
We cannot combine existing orders with new ones, change items without charging any added costs, or make any changes at all once the shipping process has begun. Once the item has been sent, it is out of our control, but if there's an issue once it arrives, let us know!
Gift Card Policy
Gift cards/vouchers function as discount codes in our system, so they cannot exceed the cost of the purchase and do not hold a balance. Purchase value must exceed value of card/voucher, $0.00 purchases will register an error. Balances cannot be retained or redeemed.
It's a weird system, we know, but we wanted to give people a gift option in the event that they're worried about delivery dates of the items themselves. Gift Vouchers also give you a 10% bonus, meaning a Gift Voucher worth $55 on our store will cost $50.
Discount codes will not work on gift vouchers!
Karen Policy:
We don't use bots in our cusomer support, so treating like we're not human will get you a human response, if any response at all. We mean it, dude!
Contact Policy:
We ask that customers read the auto-response email after reaching out, as most questions can be answered via this or the FAQ page. If your answer is not on here, please wait a few business days for a response from customer service, and we'll do whatever we can to help you out!
Email Policy:
Ordering from our store may put your email on the Will Wood newsletter list. Unscubscribe any time by scrolling to the bottom of any emails from us!
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A portion of profit from sale events on this site are donated to the Brain and Behavior Research Foundation, (previously NARSAD) a 501c3 Nonprofit Organization awarding grants to promising researchers in the overlapping fields of mental health science. The BBRF holds a 100% score on Charity Navigator and has awarded half a billion dollars to researchers since 1987.