Q: What if my item doesn't arrive in time for the holidays?
A: Product pages feature a handwritten note from WW that we recommend putting in a fun envelope for the recipient!
We also have just opened up a Gift Card option! Check out the "Gift Vouchers" link in the navigation bar!
As mentioned in our policy page, we cannot guarantee specific shipping dates, regardless of occasion or reason.
Q: Do you carry women's sizes/cuts?
A: All of our items are unisex!
Q: How long do these items take to ship?
A: It depends on the item, but in most cases no more than a couple weeks. Please remember we are a small independent company - we're not Amazon, the speed of our deliveries are determined by the carriers and so we cannot guarantee a specific date. We do send everything out as quickly as possible, though!
Q: Can I pay for expedited shipping?
A: Unfortunately, no, we don't have any control over shipping or processing time on our end. Sorry!
Q: Do you ship internationally?
A: Yes! And to pretty much any country. There are occasional exceptions in the event of international conflicts however.
Q: What is your refund/exchange policy?
A: Our shipping and inventory are managed by a separate company. So if you wish to return an item for some reason, please contact us first at [email protected]. Otherwise, it'll go straight to the manufacturer, and they'll donate it to charity without a word.
We don't provide refunds for buyer's remorse, unintentional purchases, or other customer error. (Wrong item/variant, wrong size, etc.) But we will absolutely send you a new item if the item is somehow ruined in transit or produced erroneously. Send us a photo of the issue if this occurs!
We cannot currently provide exchanges.
Q: I bought something before it went on sale, or forgot to use the code, can I get a refund for the discount?
A: Nope, sorry! Sale prices only apply during the time of the sale, and discount codes must be applied at checkout.
Q: How can I be sure it's the right size?
A. We have size charts available on each item's pages, just scroll down and take a look! These charts are not always perfect, but they are supplied by the manufacturer and their accuracy is generally reliable. We do not provide refunds for sizing issues.
Q: Can you re-route a package for me?
A. Not really, sorry! If you send us this request quickly enough after you placed your order we will try to re-route, but we can't guarantee we'll be able to reach it in time! You can reach customer service here: [email protected]!
Q: My package says it's delayed, why?
A: Unfortunately, once the shipping process has begun, anything from there is out of our hands, so please follow up with the carrier listed on your tracking information with any questions about the shipping process! Thanks!
Q: I got a notification saying my package was delivered, but I don't see it!
A. Sometimes postal carriers will mark a package delivered early. We recommend reaching out to your postal carrier, they may be able to give you information. Once an order has moved to shipping, there's nothing we can do on our end.
Q. How do I contact customer support?
A. You can reach customer service at [email protected]. This is a small company, so please allow up to a few days for a reply. Check out the policy page for details. If for some reason you don't hear back from us within a week or so, please follow up!