UPDATE 11/26/25:
Hey there - thanks for stopping by. Our annual holiday sale, which is always a big to-do, is currently happening! If you're concerned about arrival times, we got you!
- Our provider recommends ordering by December 11th at the latest for Christmas gifts
- If you're concerned, we have handwritten notes from WW you can print out and use as a card!
- We also have gift vouchers available, which require no delivery and come with a 10% bonus!
- Combine the note, a gift voucher, and one of the "leaving soon" items for the highest-value, lowest-risk gifts!
We've updated our policies to improve customer experience and provide better service! While sometimes it takes a few days for us to respond, what we lack in team size we make up for in dedication to providing a positive experience!
We're excited to announce we can finally provide returns/exchanges properly! Thanks for being patient with us as we grow our small business.
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Q: Will your discount code work on [x]?
A: Our discount codes work on everything on www.willwoodwebstore.com / www.willwoodandthetapeworms.bigcartel.com except gift vouchers!
Q: Do you carry women's sizes/cuts?
A: All of our items are unisex!
Q: How long do these items take to ship?
A: It depends on the item, but in most cases no more than a couple weeks. Please remember we are a small independent company - we're not Amazon, the speed of our deliveries are determined by the carriers and so we cannot guarantee a specific date. The carrier for your item is selected based on your location and the item in question. We do send everything out as quickly as possible, though!
Our provider recommends ordering by December 11th for Christmas gifts!
Q: Can I pay for expedited shipping?
A: Unfortunately, no, we don't have any control over shipping or processing time on our end. Sorry!
Q: What if my item doesn't arrive in time for a holiday?
A: Our provider recommends ordering by December 11th for Christmas gifts!
Product pages feature a handwritten note from WW that we recommend putting in a fun envelope for the recipient!
We also have a Gift Voucher option, which comes with a 10% bonus! Check out the "Gift Voucher +10%" link in the navigation bar! Combining the two makes for a great gift that's gotten a lot of good responses! Pop one of of "leaving soon" T-shirts in there and you've got the lowest price and lowest risk gift available.
We cannot guarantee specific shipping dates, regardless of occasion or reason. We do our best to provide information on the best time to order your item so it arrives in time for the holidays, but we can't provide expedited shipping.
Q: How do your gift cards/vouchers work?
A: Okay, so admittedly our system is weird, but we wanted to give people the option to get merch for less or give it as a gift even if they're worried about the delivery date, and this was the best option for our system. Here's how it works:
Our gift cards are digital vouchers that function like flat-rate discounts on the store. Meaning it doesn't hold a balance like a traditional gift card, and you can't use it to buy something for more than the card is worth. It will give the recipient a code that can be entered at checkout like a usual discount code.
Gift Vouchers also give you a 10% bonus, meaning a Gift Voucher worth $55 on our store will cost $50. So in theory, you could use that to get a discount for yourself basically any time. Is that a dumb business move for us? I mean, if you were planning on buying a boatload of stuff here, you could just buy a huge Gift Voucher and basically get a bunch of free stuff. Eh, whatever.
The gift vouchers can't be discounted using our discount codes though, be warned!
Q: Do you ship internationally?
A: Yes! And to most countries! But we are currently unable to ship to the following regions:
- Belarus
- Cuba
- Ecuador
- Iran
- Israel
- North Korea
- Palestine
- Russia
- Syria
- Ukraine
Q: What is your refund/return/exchange policy?
A: We happily provide exchanges and returns for most issues, and refunds without return in the event of item defects. Just make sure to contact us at [email protected] before trying to make a return/exchange! Please see our policy page for more information and specifics.
Q: Is it cheaper to buy WW merch here or at a concert?
A: In short: here! But most if not all items available here are not available at concerts, and vice versa! We try our best to keep prices at shows and online similar for similar items, but many different factors including labor and manufacturing costs affect the final price in either scenario, with their final determinations based on industry standards. However, items on here are usually exclusive to the webstore and cheaper than similar items at shows.
Q: How can I be sure my apparel is the right size?
A: Our manufacturers use industry standard products, so items are usually very true to size and fit as expected. If you have any doubts, we have size chart images available on each item's pages, just scroll through the images and take a look! These charts are not always perfect and may not provide information on plus sizes, and measurements may vary slightly from item to item, but they are supplied by the manufacturer and their accuracy is generally reliable. If you have any issue with the sizing once the item is received, contact us at [email protected] and we'll happily do whatever we can to make it right as soon as possible!
Q: Can you re-route a package for me?
A. Not really, sorry! If you send us this request quickly enough after you placed your order we can try to re-route, but we can't guarantee we'll be able to reach it in time! If we're not able to re-route the package, we recommend contacting the recipient once the item has been delivered!
Q: My package says it's delayed, why?
A: Unfortunately, once the shipping process has begun, anything from there is out of our hands, so please follow up with the carrier listed on your tracking information with any questions about the shipping process! If they can't answer your question, feel free to reach out to us and we'll see what we can do! But please remember, we can't control shipping so be patient with us! Thanks!
Q: I got a notification saying my package was delivered, but I don't see it!
A: Sometimes postal carriers will mark a package delivered early, so give it a couple days to be double sure. Some carriers will occasionally leave an item in an unexpected place on your property, or with a neighbor, so we recommend poking around a bit. If it doesn't arrive soon after and you can't find it, we recommend reaching out to your postal carrier, they may be able to give you information. Once an order has moved to shipping, there's nothing we can do on our end, but feel free to reach out with any questions and we'll try our best to help you as soon as possible!
Q: Part of my order arrived, but I'm missing something. What do I do?
A: Due to our manufacturing and shipping process, some items (especially posters) are packaged and shipped separately from others. Check the email with tracking links we sent once your items entered shipment, it's on its way! If the item gets lost or delayed significantly in the process, contact the carrier listed in the shipping links and they might be able to help you!
Q: Can Will Wood personalize an item for me/my gift recipient?
A: Unfortunately, Will Wood is currently unable to sign or personalize any of the items available on the Will Wood Webstore, as warehousing and handling is provided by a separate company. Maybe another time!
Q. How do I contact customer support?
A: You can reach customer service at [email protected], and you'll receive an automated reply with links to this F.A.Q. and our Policy page, which can answer most questions. If your answers aren't on here, sit tight! This is a small company, so please allow up to a few days for a reply. What we lack in immediate response we make up for in solving your problem! If after that for some reason you don't hear back from us within a week or so, please follow up and we'll happily get back to you as soon as possible!