Q: How long do these items take to ship?
A: It depends on the item, but in most cases no more than a couple weeks. However, due to supply chain issues caused by Covid-19, significant delays can be expected. Please remember we are a small independent company - we're not Amazon, the speed of our deliveries are determined by the carriers and so we cannot guarantee a specific date. We do send everything out as quickly as possible, though!
Signed items usually take a little longer, as WW personally manages those. If you make a custom request for a signed item, this will take several extra weeks.
Q: Do you ship internationally?
A: Yes! And to pretty much any country.
Q: What is your refund/exchange policy?
A: Our shipping and inventory are managed by a separate company. So if you wish to return an item for some reason, please contact us first at help@willwoodandthetapeworms.com. Otherwise, it'll go straight to the manufacturer, and they'll donate it to charity without a word.
We don't provide refunds for buyer's remorse or unintentional purchases, but we will send you a new item if the item is somehow ruined in transit or produced erroneously. Send us a photo of the issue if this occurs! You can reach customer service at help@willwoodandthetapeworms.com. This is a small company, so please allow up to a few days for a reply. Check out the policy page for details. If for some reason you don't hear back from us within a week or so, please follow up!
Q: What if I want to return an item?
A. Email help@willwoodandthetapeworms.com before making any moves regarding issues with your order!
Q: How can I be sure it's the right size?
A. We have size charts available on each item's pages, just scroll down and take a look! These charts are not always perfect, but they are supplied by the manufacturer and their accuracy is generally reliable.
Q: Can you re-route a package for me?
A. Sometimes! If you send us this request quickly enough after you placed your order we will try to re-route right away! You can reach customer service here: help@willwoodandthetapeworms.com!
Q. How do I contact customer support?
A. help@willwoodandthetapeworms.com