Q: I got a notification saying my package was delivered, but I don't see it!
A: If your item isn't on your property or with a neighbor in a day or so, file a report with your postal service! We are unable to help with this issue, sorry!
Q: Part of my order arrived, but I'm missing something. What do I do?
A: Don't worry, some items are just packaged and shipped separately from others! Check the email with tracking links we sent, it'll show ya! If you have issues from there, file a report with the postal service.
Q: My package says it's delayed, why?
A: Unfortunately, once the shipping process has begun, anything from there is out of our hands, so please follow up with the carrier listed on your tracking information with any questions about the shipping process!
Q: How long do these items take to ship?
A: It depends on the item, but in most cases no more than a couple weeks. Please remember we are a small independent company - we're not Amazon, the speed of our deliveries are determined by the carriers and so we cannot guarantee a specific date. The carrier for your item is selected based on your location and the item in question. We do send everything out as quickly as possible, though!
Q: Can I pay for expedited shipping?
A: Unfortunately, no, we don't have any control over shipping or processing time on our end. Sorry!
Q: What if my item doesn't arrive in time for a holiday?
A: Our provider recommends ordering by December 11th for Christmas gifts!
Product pages feature a handwritten note from WW that we recommend putting in a fun envelope for the recipient!
We also have a Gift Voucher option, which comes with a 10% bonus! Check out the "Gift Voucher +10%" link in the navigation bar! Combining the two makes for a great gift that's gotten a lot of good responses!
We cannot guarantee specific shipping dates, regardless of occasion or reason. We do our best to provide information on the best time to order your item so it arrives in time for the holidays, but we can't provide expedited shipping.
Q: Do you ship internationally?
A: Yes! And to most countries! But we are currently unable to ship to the following regions:
- Belarus
- Cuba
- Ecuador
- Iran
- Israel
- North Korea
- Palestine
- Russia
- Syria
- Ukraine
Also worth mentioning that recent Canadian Postal Strikes have slowed some stuff down in the great white north, but we still ship up there!
Q: What is your refund/return/exchange policy?
A: Make sure to contact us at [email protected] before trying to make a return/exchange! Please see our policy page for more information and specifics.
Q: Do you carry women's sizes/cuts?
A: All of our items are unisex!
Q: How do your gift cards/vouchers work?
A: Our system is weird, but we wanted to give people the option to get merch for less or give it as a gift even if they're worried about the delivery date, and this was the only option our site could handle. Here's how it works:
Our gift cards are digital vouchers that function like flat-rate discounts on the store. Meaning it doesn't hold a balance like a traditional gift card, and you can't use it to buy something for more than the card is worth. It will give the recipient a code that can be entered at checkout like a usual discount code.
Gift Vouchers also give you a 10% bonus, meaning a Gift Voucher worth $55 on our store will cost $50. So in theory, you could use that to get a discount for yourself basically any time. Is that a dumb business move for us?
The gift vouchers can't be discounted using our discount codes though, be warned!
Q: How can I be sure my apparel is the right size?
A: Our manufacturers use industry standard products, so items are usually true to size and fit as expected. If you have any doubts, we have size chart images available on each item's pages, just scroll through the images and take a look! These charts are not always perfect and may not provide information on plus sizes, and measurements may vary slightly from item to item, but they are supplied by the manufacturer and their accuracy is generally reliable. If you have any issue with the sizing once the item is received, contact us at [email protected] and we'll happily do whatever we can to make it right as soon as possible!
Q: Can I buy multiple sizes to try on and send back the ones that don't fit!
A: For sure! But if you buy multiple sizes and return one we charge a $3 processing fee per item to offset the cost, time, and work our team has to put into processing, washing, inventory, and storage. Every wearable item has a sizing chart on its listing, and while it can vary sometimes, they're usually pretty true to size.
Q: Can you re-route a package for me?
A. Sometimes! If you send us this request quickly enough after you placed your order we can try to re-route, but we can't guarantee we'll be able to reach it in time! If we're not able to re-route the package, we recommend contacting the recipient once the item has been delivered!
Q: Is it cheaper to buy WW merch here or at a concert?
A: In short: here! But most if not all items available here are unavailable at concerts, and vice versa! We try our best to keep prices at shows and online similar for similar items, but many different factors including labor and manufacturing costs affect the final price in either scenario, with their final determinations based on industry standards. However, items on here are usually exclusive to the webstore and cheaper than similar items at shows.
Q: Will your discount code work on [x]?
A: Our discount codes work on everything on www.willwoodwebstore.com / www.willwoodandthetapeworms.bigcartel.com except gift vouchers! They do not work elsewhere.
Q: Can Will Wood personalize an item for me/my gift recipient?
A: Unfortunately, Will Wood is currently unable to sign or personalize any of the items available on the Will Wood Webstore, as warehousing and handling is provided by a separate company. Maybe another time!
Q: I have a question about an item I purchased at a show, can you help me with it?
A: Since the live event operations and webstore are very separate processes with separate inventories, we are unable to replace, process returns or refunds, or sell further units of any item purchased at a show.